Lady: “Hello, I want to check on the status of my glasses.”
Me: “Okay, what is ur full name?”
Lady: “Lori Johnson, spelled L-O-R-I.”
Me: “Okay, hold please.”
(I check the computer 4 Lori Johnson and it doesn’t come up. I then check alternative spellings things like Laurie, Lory, Lauri, etc. All to no avail.)
Me: “I’m sorry Miss, would u mind giving me ur date of birth?”
Lady: “12-21-1969.”
(I do a search 4 tht date of birth and one name comes up. Lori Smith.)
Me: “Would u by chance be listed under any other name?”
Lady: “NO!”
Me: “Okay, I’ll try searching by address.”
(She gives me her address and sure enough, it matches Lori Smith.)
Me: “I seem to have u listed in our computer as ‘Lori Smith’.”
Lady: “tht’s not me.”
Me: “Well the date of birth matches, as does the address. Would u like me to search by social security number?”
Lady: “tht’s not my name. I got married and my last name is Johnson now!”
Me: “Oh I’m sorry, ur insurance still has u listed as Smith so tht’s how we got mixed up. u’ll probably want to call them.”
Lady: “tht’s no excuse.”
Me: “I’m sorry. But there was no way 4 us to know u got married.”
Lady: “It was in the newspaper!”
Me: “Okaaaaaay.”
