Workin’ That Tech Support Magic

(A customer calls in to a call center and states tht he can’t connect to his internet. After abt 20 minutes of trying to get the customer to troubleshoot, none of which he can manage to do, the rep figures the cable is simply disconnected. However, since the customer can’t troubleshoot they come up with a clever way to fix the problem.)

Rep: “Sir, can u unplug tht big phone cord looking cable from the box with blinking lights and ur main computer box and hold both ends in ur hands for me?”

Customer: “Yeah, hold on.” *shuffles around* “Well tht was esy. Got it.”

Rep: “Ok, what I need u to do is swing one end of tht around above ur head as hard as u can. Sometimes bad packets get stuck in the end, making it impossible to connect to the internet.”

Customer: “Alright! One second.” *whooshing in the background* “… Ok, done, Now what?”

Rep: “Ok, now plug it back in to the back of the blinking lights box and the main computer box and let me know when u have done tht.”

Customer: “Wow! tht really worked! Thanks!” *click*